Refund policy

Refund & Subscription Policy

Letters from the Fairies

At Letters from the Fairies, each letter is part of an ongoing magical journey. To keep everything clear and fair, please read the information below before purchasing.

Subscriptions

  • All subscriptions deliver one fairy letter per month.

  • Subscriptions are paid in advance, either monthly, 6-monthly, or yearly (depending on the option you choose).

  • Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

You can manage or cancel your subscription at any time via your customer portal.

Renewals & Cancellations

  • To avoid being charged for the next billing period, subscriptions must be cancelled before the renewal date.

  • Once a renewal payment has been processed, it cannot be refunded.

This is because renewal payments immediately secure upcoming letters, materials, and postage.

Refunds

Because Letters from the Fairies is a subscription-based and personalised service, refunds are handled as follows:

  • Renewal payments are non-refundable once processed.

  • We do not offer refunds for:

    • Change of mind

    • Forgotten cancellations

    • Partially used subscriptions

If there has been an error on our part (for example, a letter not sent as promised), please contact us and we will always do our best to make things right.

First Letters

For 6-monthly and yearly subscriptions, the first letter is sent as soon as possible after purchase, with remaining letters sent monthly thereafter.

Managing Your Subscription

Customers are responsible for:

  • Ensuring address details are correct

  • Managing their subscription before renewal dates

Reminder emails are sent prior to renewal, and subscription details are always available in your account.

Need Help?

If you have any questions about your subscription, upcoming letters, or renewal dates, please reach out — we’re always happy to help.

✨ Magic works best when expectations are clear ✨