FAQs for New Customers

🌿 What age is Letters From The Fairies designed for?

The letters are designed for children aged 3–12, though they are most loved by children aged 5–9.

Our letters include fairies of different genders, skin tones, ages, and body shapes.

A little note: all fairy letters use handwritten fonts to keep the magic feeling real.

💌 Do the fairy letters include my child’s name?

The monthly fairy letters are not personalised with your child’s name.

Instead, the fairies use warm greetings like “Hello, dear friend” or “Hello, blossom.”

If you’re looking for something more personal, we also offer Special Occasion Letters, such as Birthday Letters and Tooth Fairy Certificates, which include your child’s name.

🎁 Can I send this as a gift?

Yes, fairy letters make a beautiful and meaningful gift.

They can be sent directly to your child, grandchild, niece, nephew, or a special little person in your life.

Just add their details into the SHIPPING section, and your details into the BILLING section.

🎨 How are the letters and artwork created?

Letters From The Fairies is created by me, Zoe, your Fairyologist, with a background in children’s books, teaching and storytelling.

Every letter, character and story is thoughtfully designed to feel meaningful and real, with many of the fairies coming from my research in mythology and folk tales.

All artwork has been lovingly hand-illustrated by a real artist, Natalia Salvador, and created exclusively for Letters From The Fairies.

🔄 Is this a subscription?

We offer both ongoing fairy letter subscriptions and one-off Special Occasion letters.

The monthly letters are part of an ongoing subscription that renews automatically, with billing based on the option you choose.

We also offer a Gift Subscriptions that do not renew.

🌏 How long does delivery take?

Fairy letters are sent from Australia to many parts of the world. Most letters arrive within:
• Australia: 1–2 weeks
• International: 2–3 weeks (sometimes a little longer depending on location or time of year)

Letters are sent via standard post and are not tracked, so exact arrival dates can’t be guaranteed. Please keep this in mind when ordering for specific occasions.

Feel free to get in touch if you'd like your letters sent earlier or later and we'll do out very best to accommodate.

FAQs for Existing Customers

⏳ I'm still waiting for my letter. When will it arrive?

Fairy letters are sent via standard post and are not tracked, so we aren't able to provide exact arrival dates.

You will receive a shipping notification email when your first letter is on its way. This email will include expected delivery times.

Ongoing monthly letters are posted on the 1st of each month, so you can expect them regularly after your first delivery.

Letters can get lost or delayed. If your letter hasn't arrived after the estimated timeframe, please email us to let us know and we will happily check on it for you. Our email is hello@lettersfromthefairies.com

🏡 How do I update my shipping address?

Please email us at hello@lettersfromthefairies.com and we will manually update your postal address for your next letter.

Please note: Updating your address in your Shop account won't automatically update your postal address for your subscription.

💳 How do I update my payment details?

You can update your payment details through your subscription portal. Click on Manage Subscription.

If you have your subscription through Shop Pay, Pay Pal or Apple Pay, you will need to go directly to that platform and update and save your details for the subscription.

If you have any trouble, please contact us.

⏯️ Can I pause, cancel or get a refund?

You can pause, cancel or recommence your subscription at any time through your through your subscription portal.

Because these payments are part of a pre-agreed subscription, and a lot of time and care goes into preparing letters, we aren’t able to offer refunds for orders that have already been placed. We really appreciate your understanding. Please note: payments are scheduled according to the billing interval you agreed to at the time of signup. Occasionally, payment dates may be adjusted slightly to align with the mailing schedule. For 6-Monthly and Yearly subscriptions, reminder emails are sent 3 days before each payment, and confirmation emails are sent when payments are processed.

If you have concerns, need help managing your subscription, you’re always welcome to get in touch.