Frequently Asked Questions

What age group is Letters From The Fairies for?

We believe children of any age can get something positive out of the letters.  Most of our subscribers are between ages 3 and 12. The littler ones can enjoy the illustrations and having the letter read to them. Those with reading ability can enjoy reading independently. 

*Please note, the fairies all use handwritten fonts. 

Is this just for girls?

These letters are for children of all genders who like fairies.  Although most of the fairies who write the letters are female fairies, some male fairies appear in the letters too including Florent the flower fairy and Finn the forest fairy. :)

Can I buy this for my grandchild /niece /nephew /friend, etc?

Yes, you can!  Please add their details in the Shipping section, and your details into the Billing section. In the cart, you'll see a box where you can add the recipient's name/s as you'd like it to appear on the envelope. 

Are the letters personalised?

The envelopes are personalised, but the monthly letters are not personalised. They are addressed to 'Our dear friend', or 'Hello blossom!' for example. Our Birthday Fairy Letters are personalised, and you can add any special info you'd like into the letter to make it super special!

Do we need a subscription for each child in the household?

If the children are happy to share, then you only need one subscription, and you can add all of their names onto the envelope.  If they would prefer their own letter, then subscribe each child separately by going through the checkout process again. 

Where do you post to, and how long does it take?

We post worldwide from Australia on the 1st of each month.  Postage is just the cost of a stamp for each letter and is added at checkout.  Current stamp prices in AUD and delivery times:

  • Within Australia - $1.50 - 6-7 business days
  • USA/Canada - $3.90 - 15+ business days
  • UK/Europe - $4.10 - 15+ business days
  • New Zealand - $2.85 - 15+ business days
  • Asia/Pacific - $3.30 - 15+ business days
  • Rest of World - $4.55 - 25+ business days

We use regular letter delivery service via Australia Post, so the letters are not tracked.  If your letter is more than a week past the delivery estimates above, please email us at hello@lettersfromthefairies, and we will investigate for you.

When will our letter be sent?

6-Monthly & Yearly Subscriptions - your first letter will be posted ASAP. Each following letter will be posted on the 1st of each month.

Monthly Subscriptions - your first letter will be posted on the next 1st of the month. Each following letter will be posted on the 1st of each month.

Birthday Letters - Australian birthday letters will be posted on the 1st of the birthday month. International birthday letters will be posted on the 15th of the previous month. *Please email us if you'd like the Birthday Letter posted earlier, we are happy to do that!

How do I cancel my subscription?

In your order confirmation emails from us, there is a MANAGE SUBSCRIPTION link. That will take you to your customer portal where you can cancel your subscription. Alternatively, you can email us at hello@lettersfromthefairies.com and we can help you cancel. *Please be sure to cancel before your next renewal date, as refunds are only given in special circumstances.